Refund and Returns Policy and Terms and Conditions

Overview

Orders are custom packaged and dispatched from our sterile, temperature controlled dispatch facility. As per South African medical health and safety regulations, once a product has been dispatched from our sterile facility, (even if unopened), these products can not be resold or exchanged. For this reason, we are unable to offer refunds or exchanges any products that have left our sterile dispatch facility.

When will we accept a return, replace items and or refund items ?
1. Should you receive an incorrect / damaged order – only valid if reported on date of receipt of order, from the delivery company.
3. Should your item not mix correctly (peptide) or contain the incorrect amount of tablets / capsules (where applicable).

What information is needed to process a return, replacement and / or refund of items ?
1. We require details of the issue experienced.
2. We require clear photographs of the issue experienced.
3. We require, that the unused items be returned by the buyer, to a given address, for examination (where applicable).

WE RESERVE THE RIGHT TO DECLINE REFUND / REPLACEMENT / ORDER BASED ON FAIR ASSESSMENT.

Exchanges

We do not offer exchanges.

We only replace items if they are defective or damaged.

PLEASE NOTE : CERTAIN PEPTIDES HAVE SIDE EFFECTS. THESE ARE NOT ALLERGIES. PLEASE ENSURE THAT YOU FULLY REVIEW THE PRODUCT DETAILS THAT YOU ARE PURCHASING. IF YOU ARE UNSURE ABOUT THE DOSAGE OR SIDE EFFECTS OF THE ITEM BEING PURCHASED, PLEASE CONTACT OUR SUPPORT STAFF BEFORE PURCHASE, AS WE DO NOT REFUND BASED ON KNOWN SIDE EFFECTS OR DOSING ERRORS.

Scripts and sale of peptides in South Africa

Peptides are not regulated in South Africa and for this reason no script is needed. Companies that purport to require doctors scripts and offer these scripts to customers from in-house doctors, are providing an unnecessary service and cost to customer. In some cases we reserve the right to supply items based on customer information received.

Since the early 2000s, peptides have been used by athletes to improve their performance. Peptides are substances that occur naturally in the body and are involved in a variety of functions, including cell communication, metabolism, and immunity. While peptides are legal in many countries, their use is banned in sports by the World Anti-Doping Agency (WADA). In South Africa, peptides are not currently regulated by the SAHPRA, but this may change in the future. We do have legal council that we employ to check the legality of our items frequently against South African law, and for patent infringements. We do update and adjust item offerings as the regulations change. There is currently no absolute definitive answer as to whether peptides are legal in South Africa. However, given the lack of regulation around their use, it is the case that peptides are not currently illegal. This could change in the future, however, the SAHPRA continues to monitor the use of, and sale of peptides in South Africa.

Need help with refund or return query ?

Contact us at info@peptides.co.za for questions related to refunds and returns.