Refund & Returns Policy

Overview

Orders are custom packaged and dispatched from our sterile, temperature controlled dispatch facility. As per South African medical health and safety regulations, once a product has been dispatched from our sterile facility (even if unopened), these products cannot be resold or exchanged. For this reason, we are unable to offer refunds or exchanges on any products that have left our sterile dispatch facility.

When will we accept a return, replace items and/or refund items?

Should you receive an incorrect or damaged order. Only valid if reported on the date of receipt of the order, from the delivery company.
Should your item not mix correctly (peptide) or contain the incorrect amount of tablets or capsules (where applicable).

What information is needed to process a return, replacement and/or refund?

We require details of the issue experienced.
We require clear photographs of the issue experienced.
We require that the unused items be returned by the buyer, to a given address, for examination (where applicable).

We reserve the right to decline a refund, replacement or order based on fair assessment.

Exchanges

We do not offer exchanges.

We only replace items if they are defective or damaged.

Please note: certain peptides have side effects. These are not allergies. Please ensure that you fully review the details of the product that you are purchasing. If you are unsure about the dosage or side effects of the item being purchased, please contact our support staff before purchase, as we do not refund based on known side effects or dosing errors.

Scripts and the sale of peptides in South Africa

Peptides are not regulated in South Africa and for this reason no script is needed. Companies that purport to require doctors' scripts, and offer these scripts to customers from in-house doctors, are providing an unnecessary service and cost to the customer. In some cases we reserve the right to supply items based on customer information received.

Since the early 2000s, peptides have been used by athletes to improve their performance. Peptides are substances that occur naturally in the body and are involved in a variety of functions, including cell communication, metabolism, and immunity. While peptides are legal in many countries, their use is banned in sports by the World Anti-Doping Agency (WADA). In South Africa, peptides are not currently regulated by SAHPRA, but this may change in the future. We employ legal counsel to check the legality of our items frequently against South African law, and for patent infringements, and we update and adjust item offerings as regulations change. There is currently no absolute definitive answer as to whether peptides are legal in South Africa. However, given the lack of regulation around their use, peptides are not currently illegal. This could change in the future, and SAHPRA continues to monitor the use and sale of peptides in South Africa.