Privacy
This notice explains how Research Peptides South Africa (Pty) Ltd uses information provided through this website.
Information you provide
We receive your name, email address, contact number, delivery details, order details, and messages when you place an order, create an account, save an address, or contact us. Account passwords are stored as password hashes. Please do not send payment card details or medical records through the contact form.
How it is used
We use this information to manage your account, process orders, arrange delivery, answer enquiries, and protect the service from abuse. When email delivery is available, we also use it to send invoices and account messages. We only connect previous guest orders to an account after its email address has been verified.
Service providers
Information needed to provide these services is processed by our hosting and database providers, email delivery provider when available, payment provider, courier, and accounting systems. Checkout payments are handled by Payflex under its own terms and privacy notice. This website does not collect or store your card number. Providers may process information outside South Africa.
Cookies and browser storage
Essential cookies keep you signed in and allow access to an order placed as a guest. Your shopping cart is saved in your browser so it survives a page refresh. Security controls use short-lived, hashed identifiers to limit abusive requests. Clearing browser storage removes your saved cart; clearing cookies signs you out and may remove guest access to an order.
Your information and requests
You can update account details and saved addresses in your account. For requests to access, correct, or delete personal information, or for privacy questions, email info@peptides.co.za. We may need to verify your identity before acting on a request. Some order and accounting records may need to be kept to meet legal obligations or resolve disputes.
Keeping your account secure
Keep account verification, password reset, and invoice links private. Contact us promptly if you believe someone has accessed your account or order without permission.